You can place a hold on items that are currently on order, checked out, or located at a different branch and we'll keep an eye out when they are returned or pull them from another location and route them to you! Our transit runs M-F and most items that are currently checked-in will be available within 2 business days. If an item is checked out, we will make it available to the next person on the waiting list as soon as it is returned.
Quick Guide to Placing Holds
- Use the MY ACCOUNT feature to place a hold on an item; OR, you can place holds via our mobile app; OR, call any of our locations and staff will be happy to place holds for you.
- Receive notification that your hold is available for pickup.
- Drive to the location you chose as your pickup location.
- Pick up your holds! You can either park in the designated curbside pickup space and call us and we'll bring your items out to you; OR, you can come in and grab your items off the shelf to check out. You have 3 business days to pick up your holds before we move to the next person on the waiting list or return the items to our shelves.
Quick Guide to Suspending or Canceling Holds